Frequently Asked Questions

No. All sales are final. We do not offer returns, cancellations, or refunds under any circumstances. Please double-check your order before checking out.

Unfortunately, we cannot offer exchanges. All sales are final once the order is placed.

All orders are shipped from the Netherlands.

Shipping to the USA and other overseas destinations typically takes 3–8 weeks via standard post, sometimes longer depending on your local postal service.

We also offer DHL Express as a faster shipping option at checkout. DHL Express usually delivers in 3–7 business days.

If you selected DHL Express and your package hasn’t arrived, please contact DHL Express directly with your tracking number for the fastest resolution.

Tracking is not included by default. You must select and pay for the “Tracking” option at checkout if you want a trackable shipment. Without it, only a shipping confirmation will be available.

Yes. If your country charges import taxes, customs fees, or handling costs, these are your responsibility as the buyer. We do not cover or reimburse any international duties. Please check your country's import policies before ordering.

No. This is normal for non-tracked shipments. The code you see is a shipping confirmation showing handoff from DHL (Netherlands) to Deutsche Post (Germany). After that, no more tracking updates are available.

If it has been over 8 weeks, please check with your local postal office and use the DHL Global Mail tracking page to check on your parcel's status: dhl.com/global-en/home/tracking.html.

Please note: We are not responsible for delays caused by international postal systems. If your package appears stuck or missing, please contact your local carrier or DHL Global Mail for assistance.

Even if you select the tracking option, once your package has been handed over to DHL Global Mail, it is out of our control. Distant is not liable for lost, delayed, or mishandled shipments.

If you're experiencing delivery issues, please contact DHL Global Mail directly using your tracking number: Track here.

If a package is returned due to an incorrect or undeliverable address, we can resend it, but you must provide a new address and pay for reshipping (€12). We recommend using a friend or family member’s address if possible.

Sometimes postal services do not specify why a package is returned. In such cases, we will resend it using a different courier. Please allow extra time for it to reach you again.

If a product you ordered is out of stock, we will contact you to offer alternate sizing, a different item, or a recent restock. You can choose what suits you best.

Most of our drops are limited edition and won’t be restocked. Follow us on Instagram @distantofficial or subscribe to our newsletter to catch future releases.

To contact us, please use our contact page. All support requests go through this page.