Frequently Asked Questions

No. All sales are final. We do not offer returns, cancellations, or refunds under any circumstances. Please double-check your order before checking out.

Unfortunately, we cannot offer exchanges. All sales are final once the order is placed.

All orders are shipped from the Netherlands.

Shipping to the USA and other overseas destinations typically takes 3–8 weeks via standard post, sometimes longer depending on your local postal service.

We also offer DHL Express as a faster shipping option at checkout. DHL Express usually delivers in 3–7 business days.

If you selected DHL Express and your package hasn’t arrived, please contact DHL Express directly with your tracking number for the fastest resolution.

Tracking is not included by default. You must select and pay for the “Tracking” option at checkout if you want a trackable shipment. Without it, only a shipping confirmation will be available.

Yes. If your country charges import taxes, customs fees, or handling costs, these are your responsibility as the buyer. We do not cover or reimburse any international duties. For the USA this is now standard. We have seen import fees around $24 for one shirt, but this varies. If you do not pay import duties, the package will be destroyed and not returned.

The U.S. government recently introduced new import tariffs on all packages entering the country. These duties are collected directly by DHL on behalf of U.S. Customs and are not included in the price you pay on our website.

These fees are mandatory government charges that cannot be removed, bypassed, or prepaid by us. We do not receive any portion of these duties, and our own shipping costs have increased due to these changes.

If DHL is holding your package, it is usually because they are waiting for the required import duty to be paid. Once the fee is paid, DHL releases and delivers the shipment.

For exact fee amounts or payment instructions, please contact DHL customer service directly, as they handle the billing for U.S. Customs.

No. This is normal for non-tracked shipments. The code you see is a shipping confirmation showing handoff from DHL (Netherlands) to Deutsche Post (Germany). After that, no more tracking updates are available.

If it has been over 8 weeks, please check with your local postal office and use the DHL Global Mail tracking page to check your parcel's status: dhl.com/global-en/home/tracking.html.

We are not responsible for delays within international postal systems. Please contact your local carrier or DHL Global Mail if your shipment appears stuck.

Even with the tracking option, once your package is handed to DHL Global Mail it is out of our control. Distant is not liable for lost, delayed, or mishandled shipments.

For delivery issues, please contact DHL Global Mail directly using your tracking number: Track here.

If a package is returned due to an incorrect or undeliverable address, we can resend it, but you must provide a new address and pay for reshipping (€12). We recommend using a friend or family member’s address if possible. DHL Express orders do not get returned to us.

Sometimes postal services do not specify why a package is returned. In these cases, we will resend it using a different courier. Please allow extra time for redelivery.

If a product you ordered is out of stock, we will contact you to offer alternate sizing, a different item, or a recent restock. You can choose what works best for you.

Most drops are limited edition and won’t be restocked. Follow us on Instagram @distantofficial or subscribe to our newsletter to catch future releases.

To contact us, please use our contact page. All support requests go through this page.